Terms and Conditions

LEFKADA SHUTTLE – TERMS & CONDITIONS

Effective Date: 22 June 2026

Welcome to Lefkada Shuttle.

These Terms & Conditions govern the use of the Lefkada Shuttle booking platform and participation in the Lefkada Shuttle service. By purchasing or using a ticket through www.lefkadashuttle.com, you agree to these Terms & Conditions.

1. About the Service
   Lefkada Shuttle is a seasonal tourism transport service designed to help visitors travel between selected locations in Lefkada via scheduled routes.
   All journeys must be booked in advance through the official website:
   www.lefkadashuttle.com
   Transport services are operated by appropriately licensed transport providers. Lefkada Shuttle is not a taxi service, private hire vehicle service, or on-demand transport service. Lefkada Shuttle is intended for leisure and tourism-related travel and is not intended to replace public transport services.
2. Booking and Tickets
   All passengers must hold a valid ticket before boarding.
   Tickets are issued electronically and delivered to the email address provided during booking. Each ticket contains a unique QR code which must be presented for inspection upon boarding. Tickets are valid only for the date, route and departure time shown on the booking confirmation. Passengers may be asked to provide proof of identity that matches the booking. Tickets may not be duplicated, altered, resold or transferred for commercial purposes.
3. Boarding Requirements
   Passengers should arrive at their selected pickup point at least 5 minutes before the scheduled departure time. The shuttle cannot wait for late passengers. Passengers who miss their booked departure will not be entitled to a refund and the ticket
   will be forfeited.
   Boarding may be refused where:
    The passenger does not hold a valid ticket.
    The ticket has already been used.
    The passenger behaves in a threatening, abusive, unsafe or disruptive manner.
    The passenger appears excessively intoxicated.
    The driver reasonably believes boarding would create a safety risk.
   No refund will be due where boarding is refused for the reasons above.
4. Pickup and Drop-off Locations
   Lefkada Shuttle operates from designated pickup and drop-off locations published on www.lefkadashuttle.com and displayed during the booking process. Passengers are responsible for checking the location of their selected pickup point using the maps, directions and information provided. Passengers waiting at an incorrect location, incorrect side of the road, or a different
   location from that shown on the booking confirmation or published map may miss their departure. No refund or compensation will be provided where a passenger fails to board because they were waiting at the wrong location.
   Many pickup points are located on public roads adjacent to hotels, resorts or other landmarks. References to hotels, resorts or landmarks are provided for identification purposes only and do not necessarily indicate that the vehicle will stop directly outside the entrance of those premises.
   Unless specifically stated otherwise, Lefkada Shuttle vehicles will stop only at the designated pickup location shown on the published route map.
   Passengers should arrive at their pickup location at least 5 minutes before the scheduled departure time.
5. Live Vehicle Tracking
   Lefkada Shuttle may provide access to live vehicle tracking information through its website, mobile devices or third-party applications.
   Live tracking information is provided for convenience only and may be unavailable, delayed or inaccurate due to mobile network coverage, GPS limitations, internet connectivity issues, technical faults, maintenance or circumstances beyond our control.
   Passengers should not rely solely on live tracking information when planning their journey and should arrive at their pickup location in accordance with the published timetable.
   Lefkada Shuttle does not guarantee the availability, accuracy or uninterrupted operation of any live tracking service.
6. Service Capacity
   All departures have limited seating capacity.
   Seats are allocated on a first-booked basis.
   Standing passengers are not permitted.
   Once a departure is fully booked, additional passengers cannot be accommodated.
7. Timetables, Routes and Delays
   Published schedules, routes and pickup points are provided for guidance and may occasionally be amended due to operational requirements, traffic conditions, road closures, weather conditions, local events, vehicle availability or other circumstances
   beyond our control.
   Lefkada Shuttle reserves the right to alter routes, pickup points, departure times, vehicle types or service arrangements where reasonably necessary.
   Passengers will be notified of significant changes using the contact details provided during booking.
   While every effort will be made to operate according to the published timetable, exact departure and arrival times cannot be guaranteed.
   Lefkada Shuttle shall not be liable for missed reservations, excursions, transport connections, accommodation arrangements or other indirect losses resulting from delays or service changes.
8. Changes, Cancellations and Refunds
   Passengers may cancel a booking up to 24 hours before the scheduled departure and receive a full refund.
   Passengers may alternatively request to change their booking date or departure time up to 24 hours before departure, subject to availability.
   Cancellations or change requests made less than 24 hours before departure are not guaranteed and may be refused.
   Passengers who fail to attend their booked departure (“no-show”) will not be entitled to a refund and the ticket will be forfeited.
   If Lefkada Shuttle cancels a scheduled service and no reasonable alternative can be provided, passengers will be entitled to a full refund of the affected booking.
   Where a service is suspended due to weather, safety concerns, road closures or other operational circumstances and no suitable alternative is available, a full refund will be provided.
   Refunds will be made to the original payment method where possible.
9. Passenger Conduct
   Passengers must:
    Follow all instructions given by the driver.
    Wear seat belts where provided.
    Respect other passengers.
    Avoid behaviour that may distract the driver or compromise safety.
   Smoking, vaping, illegal substances, open alcoholic drinks and dangerous items are not permitted on board.
   Passengers who are excessively intoxicated or whose behaviour may affect the safety,
   comfort or enjoyment of other passengers may be refused boarding or removed from the service.
   No refund will be due where boarding is refused for these reasons.
   Passengers are responsible for any damage caused by their actions.
10. Children
    Children under the age of 13 must be accompanied by a responsible adult at all times.
    Children under the age of 13 may not travel alone and may not be booked onto the service without an accompanying adult passenger.
    Parents and guardians remain fully responsible for children travelling on the service.
    Lefkada Shuttle and its transport partners do not provide supervision of children.
11. Luggage and Personal Property
    The Lefkada Shuttle is designed as a tourism transport service and has limited luggage capacity.
    Passengers may bring:
     A handbag, backpack or small personal item.
     Small shopping bags or personal belongings that can be safely stored at their seat or in designated storage areas.
    The following items may not be accepted unless specifically agreed in advance:
     Large suitcases
     Multiple items of luggage
     Oversized sports equipment
     Any item that cannot be safely accommodated on the vehicle
    Drivers may refuse items that, in their reasonable opinion, present a safety risk, obstruct access, reduce seating capacity or exceed available storage space.
    Passengers remain responsible for their personal belongings at all times.
    Lefkada Shuttle and its licensed transport partners accept no responsibility for lost, stolen or damaged property except where required by law.
12. Accessibility
    Passengers requiring assistance are encouraged to contact us before booking so that we can advise on vehicle suitability and available assistance.
    Accessibility features may vary depending on the vehicle operating a particular service.
13. Communications
    By making a booking, passengers agree that Lefkada Shuttle may contact them by email, SMS, telephone or messaging applications such as WhatsApp regarding:
     Booking confirmations
     Service updates
     Delays
     Cancellations
     Safety notices
     Other operational communications relating to their journey
    Passengers are responsible for ensuring their contact details are accurate and up to date.
14. Force Majeure
    Lefkada Shuttle shall not be liable for any failure or delay caused by circumstances beyond reasonable control, including but not limited to severe weather, natural disasters,
    government restrictions, strikes, accidents, road closures or other unforeseen events.
15. Liability
    Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
    Subject to applicable law, Lefkada Shuttle’s liability shall be limited to the value of the passenger’s ticket.
16. Privacy
    Personal information provided during booking will be processed in accordance with our Privacy Policy and used for:
     Booking administration
     Customer communications
     Service operation
     Legal and regulatory compliance
    We do not sell personal information to third parties.
17. Contact
    For customer enquiries, booking assistance or service information, please email hello@lefkadashuttle.com
18. Acceptance of Terms
    By purchasing a ticket or using the Lefkada Shuttle service, passengers confirm that they
    have read, understood and accepted these Terms & Conditions.